Article 1:

Scope of Applications

1 Contracts for accommodations and related agreements to be entered into between this ryokan/hotel and the guest to be accommodated shall be subject to these terms and conditions. Any particulars not provided for herein shall be governed by laws and regulations and /or generally accepted practices.
2 In the case when the ryokan/hotel has entered into a special contract with the guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding paragraph, the special contract shall take precedence over the provisions of these terms and conditions.

Article 2:

Application for Accommodations Contract

1 A guest who intends to make an application for an accommodations contract with the ryokan/hotel shall notify the Ryokan/hotel of the following particulars:

1. Name of the guest(s);
2. Date of accommodations and estimated time of arrival;
3. Accommodation charges (based, in principle, on the basic accommodations charges listed in the attached Table No. 1)

(4) Other particulars deemed necessary by the ryokan/hotel
2 In the case when the guest requests, during their stay, extension of the accommodations beyond the date in sub-paragraph (2) of the preceding paragraph, it shall be regarded as an application for a new accommodations contract at the time such request is made.

Article 3:

Conclusion of Accommodation Contracts, etc.

1 A contract for accommodations shall be deemed to have been concluded when the ryokan/hotel has duly accepted the application as stipulated in the preceding article. However, the same shall not apply when it has been proved that the ryokan/hotel has not accepted the application.
2 When a contract for accommodations has been concluded in accordance with the provisions of the preceding paragraph, the guest is requested to pay an accommodation deposit fixed by the Ryokan/hotel within the limits of the Basic Accommodation Charges covering the guest’s entire period of stay (3 days when the period of stay exceeds 3 days) by the date specified by the ryokan/hotel.
3 The deposit shall be first used for the total accommodation charges to be paid by the guest, then secondly for the cancellation charges under article 6 and thirdly for the reparations under article 18 if applicable. The remainder, if any, shall be refunded at the time of the payment of the accommodation charges as stared in article 12.
4 When the guest has failed to pay the deposit by the date as stipulated in paragraph 2, the ryokan/hotel shall treat the accommodations contract as invalid. However, the same shall apply only in the case when the Guest is thus informed by the ryokan/hotel when the period of payment of the deposit is specified.

Article 4:

Special Contracts Requiring No Accommodation Deposit

1 Notwithstanding the provisions of paragraph 2 of the preceding article, the ryokan/hotel may enter into a special contract requiring no accommodations deposit after the contract has been concluded as stipulated in the same paragraph.
2 In the case when the ryokan/hotel has not requested the payment of the deposit as stipulated in paragraph 2 of the preceding article and/or has not specified the date of the payment of the deposit at the time the application for an accommodation contract has been accepted, it shall be construed as that the ryokan/hotel has accepted a special Contract prescribed in the preceding paragraph.

Article 5:

Refusal of Accommodation Contracts

1 The ryokan/hotel may not accept the conclusion of an accommodation contract under any of the following cases:

1. When the application for accommodations does not conform with the provisions of these terms and conditions;
2. When the ryokan/hotel is fully booked and no room is available;
3. When the guest seeking accommodations is deemed liable to conduct themselves in a manner that will contravene the laws or act against the public order or morals in regard to his or her accommodation;
4. When the guest seeking accommodations is deemed as any one of the following: (a) to (c)
5. An organized crime group as defined in section 2 (ii) of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “organized crime group”), a member of an organized crime group as defined in section 2 (vi) of the same act (hereinafter referred to as “member of an organized crime group”), an associated member of an organized crime group or a party involved with an organized crime group or any other antisocial force
6. A legal entity or any other organization which controls the operations of an organized crime group or a member of an organized crime group
7. A legal entity which has as its employees members of an organized crime group;
8. When the guest seeking accommodations engages in behavior which clearly causes trouble for users of services as provided by the ryokan/hotel such as other guests;
9. When the guest seeking accommodations can be clearly detected as carrying an infectious disease;
10. When the ryokan/hotel is requested to assume an unreasonable burden in regard to their accommodation;
11. When the ryokan/hotel is unable to provide accommodations due to natural calamities, dysfunction of the facilities and/or other unavoidable causes; or
12. When the provisions of article 6 of the Iwate Prefecture Ordinance are applicable.

Article 6:

Right to Cancel Accommodations Contract by the Guest

1 The guest is entitled to cancel the accommodations contract by so notifying the ryokan/hotel.
2 In the case when the guest has canceled the accommodations Contract in whole or in part due to causes for which the guest is liable (except in the case when the ryokan/hotel has requested the payment of the deposit during the specified period as prescribed in paragraph 2 of article 3 and the guest has canceled before the payment). The guest shall pay cancellation charges as listed in the attached Table No. 2. However, in the case when a special contract as prescribed in paragraph 1 of article 4 has been concluded, the same shall apply only when the guest is informed of the obligation of the payment of the cancellation charges in case of cancellation by the guest.
3 In the case when the guest does not appear by 8:00 pm of the accommodation date (hours after the expected time of arrival if the Ryokan/hotel is notified of it) without an advance notice, the Ryokan/hotel may regard the accommodations contract as being canceled by the guest.

Article 7:
Right to Cancel Accommodations Contracts by the Ryokan/hotel

1 The ryokan/hotel may cancel the accommodation contract under any of the following cases:

1. When the guest is deemed liable to conduct and/or has conducted themselves in a manner that will contravene the laws or act against the public order or good morals in regard to their accommodation;
2. When the guest corresponds to any of the following (a) to (c):
3. An organized crime group, a member of an organized crime group, an associated member of an organized crime group or a party involved with an organized crime group or any other antisocial force
4. A legal entity or any other organization which controls the operations of an organized crime group or a member of an organized crime group
5. A legal entity which has as its employees members of an organized crime group;
6. When the guest engages in behavior which clearly causes trouble for users of services as provided by the ryokan/hotel such as other guests;
7. When the guest can be clearly be detected as carrying an infectious disease;
8. When a violent demand is carried out towards the ryokan/hotel or it is made to assume an unreasonable burden;
9. When the ryokan/hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure;
10. When the provisions of article 6 of the Iwate Prefecture Ordinance are applicable; or
11. When the guest does not observe prohibited actions such as smoking in bed, mischief to the firefighting facilities and other prohibitions of the use regulations stipulated by the ryokan/hotel (restricted to particulars deemed necessary in order to avoid the causing of fires).

2 In the case when the ryokan/hotel has canceled the accommodations contract in accordance with the preceding paragraph, the ryokan/hotel shall not be entitled to charge the guest for any of the services in the future during the contractual period which they have not received.

Article 8:
Registration

1 The guest will register the following particulars at the front desk of the ryokan/hotel on the day of accommodation:

1. Name, age, sex, address and occupation of the guest(s);
2. For non-Japanese: nationality, passport number, port and date of entry into Japan;
3. Date and estimated time of departure; and
4. Other particulars deemed necessary by the Ryokan/hotel.

2 In the case when the Guest intends to pay his accommodation charges prescribed in article 12 by any means other than Japanese currency, such as traveler’s checks, coupons or credit cards, these credentials shall be shown in advance at the time of the registration as prescribed in the preceding paragraph.

Article 9:
Occupancy Hours of Guest Rooms

1 The guest is entitled to occupy the contracted guest room of the ryokan/hotel from 3:00 pm to 10:00 am the next morning. However, in the case when the guest is accommodated continuously, the guest may occupy it all day long, except for the days of arrival and departure.
2 The Ryokan/hotel may, notwithstanding the provisions in the preceding paragraph, permit the guest to occupy the room beyond the time prescribed in the same paragraph. In this case, extra charges shall be paid as follows:

1. Up to 3 hours: 30% of the equivalent in the sum to the room charge.
2. Up to 6 hours: 60% of the equivalent in the sum to the room charge.
3. More than 6 hours: 100% of the equivalent in the sum to the room charge.

3 The equivalent of the room charge prescribed in the preceding paragraph shall be 70% of the Basic Accommodation Charges.

Article 10:
Observance of Use Regulations

1 The Guest shall observe the Regulations established by the Ryokan/hotel, which are posted within the premises of the Ryokan/hotel.

Article 11:
Business Hours

1 The business hours of the main facilities, etc. of the Ryokan/hotel are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided. Notices displayed in each place, service directories in guest rooms and others.
2 The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes of the Ryokan/hotel. In such a case, the guest shall be informed by appropriate means.

Article 12:
Payment of Accommodation Charges

1 The breakdown of the Accommodation Charges, etc., that the guest shall pay is as listed in the attached table No. 1.
2 Accommodation Charges, etc., as stated in the preceding paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler’s checks, coupons or credit cards recognized by the Ryokan/hotel at the front desk at the time of the departure of the Guest or upon request by the Ryokan/hotel.
3 Accommodation Charges shall be paid even if the guest voluntarily does not utilize the accommodation facilities which have been provided for him or her by the Ryokan/hotel and are at his or her disposal.

Article 13:
Liabilities of the Ryokan/hotel

1 The Ryokan/hotel shall compensate the Guest for the damage if the Ryokan/hotel has caused such damage to the guest in the fulfillment or the non-fulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Ryokan/hotel is not liable.
2 Even though the Ryokan/hotel has received the “PASS MARK” (Certificate of Excellence of Fire Prevention Standard issued by the fire station), furthermore, the Ryokan/hotel is covered by the Ryokan/hotel liability insurance in order to deal with unexpected fire and/or other disasters.

Article 14:
Handling When Unable to Provide Contracted Rooms

1 The Ryokan/hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the guest insofar as practicable with the consent of the guest.
2 When arrangement of other accommodation cannot be made, notwithstanding the provisions of the preceding paragraph, the Ryokan/hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Ryokan/hotel cannot provide accommodation due to causes for which the Ryokan/hotel is not liable, the Ryokan/hotel shall not compensate the Guest.

Article 15:
Handling of Deposited Articles

1 The Ryokan/hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Ryokan/hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Ryokan/hotel shall compensate the guest within the limit of 100,000 yen.
2 The Ryokan/hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused, through intention or negligence on the part of the Ryokan/hotel, to the goods, cash or valuables which are brought into the premises of the Ryokan/hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the Guest, the Ryokan/hotel shall compensate the Guest within the limit of 100,000 yen.

Article 16:
Custody of Baggage and/or Belongings

1 When the baggage of the Guest is brought into the Ryokan/hotel before their arrival, the Ryokan/hotel shall be liable to keep it only in the case when such a request has been accepted by the Ryokan/hotel. The baggage shall be handed over the Guest at the front desk at the time of their check-in.
2 When the baggage or belongings of the Guest is found left after their check-out, and the ownership of the article is confirmed, the Ryokan/hotel shall inform the owner of the article left and ask for further instructions. If there is no instruction by the owner to the Ryokan/hotel or if ownership is not confirmed within a period of 7 days (day of discovery concerning food/drink or magazines) from the date of discovery of said baggage or belonging, the Guest shall forfeit his or her right of ownership of the same.
3 The Ryokan/hotel may dispose of said baggage or belonging in the case of the previous clause. The Guest shall not present any objection to the disposal of said baggage or belonging as carried out by the Ryokan/hotel and shall forfeit any right to claim compensation for the same.

Article 17:
Liability in Regard to Parking

The Ryokan/hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Ryokan/hotel. The Ryokan/hotel simply offers the space for parking, wither the key of the vehicle has been deposited with the Ryokan/hotel or not. However, the Ryokan/hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Ryokan/hotel in regard to the management of the parking lot.

Article 18:
Liability of the Guest

1 The Guest shall compensate the Ryokan/hotel for the damage caused through intention or negligence on the part of the Guest.

Attached Table No. 1

1. Basic Accommodation Charge is based on the tariffs, which are posted at the front desk and in guest rooms.
2. A child’s charge applies to children attending elementary school of ages (up to 12 years of age) and under. 70% of the adult charge shall be required when meals and bedding comparable to those for an adult are provided to such children. 50% shall be required when meals and bedding for children are provided and 30% when only bedding for children is provided. For an infant to whom meals and bedding are not provided 2,000 yen shall be charged.

 

 

 

Attached Table No. 2: Charge for Ryokan/hotel (Ref. paragraph 2 of Article 6)

※1 If the main address of the Guest is overseas

1.The percentages signify the rate of cancellation charge to the Basic Accommodation Charges
2.When the number of days contracted is shortened, the cancellation charges for its first day shall be paid by the Guest regardless of the number of days shortened.
3.Where there is a group booking of 15 or more persons and should a part of the group cancel their booking (below referred to as “Canceled Guests”), the Ryokan/hotel shall, out of the Canceled Guests, waive the cancellation charges for up to a maximum number of persons corresponding to 10% (fractions are rounded up) of the number of scheduled guests as of 10 days prior to the initial date of stay (if a booking was received after that day, the day of receipt booking) of Guests of the said group.

■ Overseas Guests

1. Concerning overseas travel agencies, with the exception of cases in which advance payment of accommodation fees by credit card is required at the time of booking, the Ryokan/hotel shall not take the booking even if the booking was made via an internet agent (Rakuten Travel, Jaran Net, etc.). In cases of prepaid bookings made via the internet, there will not be a sales commission to be paid by the Ryokan/hotel to the travel agent.
2. In the case of group bookings, accommodation fees must be transferred to an account as specified by the Ryokan/hotel at least 14 days prior to the date of stay (if the booking was made within 14 days of the date of stay, by the day following the date of booking). A booking will be canceled if a transfer cannot be confirmed.